Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you interact with our website or use our services. This may include:

• Contact Information: Name, address, email, and phone number collected through forms, service requests, or communication with our team.
• Account Information: Login credentials and related account details if you create or maintain an account with us.
• Transaction Information: Payment and billing details, order history, and related records.
• Communications: Any correspondence, feedback, or inquiries you send to us.

Non-Personal Information

We automatically collect non-identifiable data to improve your experience, such as:

• Device Information: IP address, browser type, operating system, and device type.
• Usage Information: Pages visited, time spent on the site, and navigation paths.
• Referral Data: Websites you visit before and after ours.

This information helps us optimize performance, troubleshoot issues, and improve user experience.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Manage accounts, transactions, and billing
• Respond to inquiries and offer customer support
• Send appointment reminders, updates, or promotional messages (when applicable)
• Prevent fraud and ensure compliance with legal obligations

We may use aggregated, non-personal data for analytics and service improvement purposes.

3. Sharing of Information

Leader Group Inc. does not sell or rent your personal information to third parties.

We may share limited information only in the following cases:

• Service Providers: With trusted partners who assist in service delivery, payment processing, or website operations. These providers are contractually required to protect your information.
• Legal Compliance: When required to comply with laws, regulations, or government requests.
• Protection of Rights: To protect the safety, rights, and property of our users and company.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred under the same privacy protections.

4. SMS Communication Policy

SMS Consent

If you choose to opt in, you consent to receive conversational SMS messages from Leader Group Inc. related to:

• Appointment reminders and confirmations
• Follow-up messages or account notifications
• Billing inquiries
• Promotional or service offers (if applicable)

Message Frequency

Message frequency may vary. You may receive up to 25 messages per day, depending on your account activity and preferences.

Fees and Carrier Charges

Standard message and data rates may apply based on your mobile carrier's plan. Rates may differ for domestic and international messages.

Opt-In Method

You can opt in to receive SMS messages by filling out a consent form on our website or during account creation.

Opt-Out Method

You can opt out at any time by replying STOP to any message. To rejoin, reply START. For assistance, reply HELP or contact us directly.

SMS Data Protection

Your phone number and consent data will not be shared with third parties or affiliates for marketing purposes. It is used solely for communication related to your consented services.

5. Data Security

We use industry-standard safeguards to protect your data, including:

• Encryption of transmitted data
• Access Controls for authorized personnel only
• Regular Security Reviews to ensure continued protection

While we take extensive precautions, no system can guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections of inaccurate information
• Request deletion of your personal data (where legally permissible)
• Object to certain types of data processing
• Request restriction of data use in specific situations
• Obtain a copy of your data in a portable format

To exercise these rights, contact us using the information below.

8. Cookies and Tracking Technologies

We use cookies and similar tools to improve website functionality and user experience. You may disable cookies in your browser settings, but some features of the website may not function properly as a result.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. Please review the privacy policies of any external sites you visit.

10. Updates to This Policy

We may revise this Privacy Policy periodically to reflect updates in practices, laws, or services. The updated policy will be posted on our website with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us: